2- UNITS

The conflict resolution service can usually be broken down into the following tasks ('units') performed sequentially:

(a) the task of initiating and arranging the conflict resolution process 
(b) the task of resolving the conflict and arriving at a solution
(c) the task of implementing the solution arrived at and realizing the value
. . .agreed upon for both parties
(d) the task of transferring know-how and preventing further disputes.

Sometimes a task can be further broken down into sub-tasks. For example, sometimes it is essential to resolve a conflict among experts before resolving the conflicts among the parties themselves. Each task has its own sub-result and each task contributes its part to the total result.

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